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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

When Mitch Daniels took office as Indiana’s Governor in 2005, one of the top items on his agenda was reforming the Bureau of Motor Vehicles (BMV). That work has continued unabated since Daniels left office in 2013, and the rating now sits at 98%, according to the 2021 annual report.

2021 98
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Desperate times sometimes lead to a more marketing-oriented guise: WMATA/Metrorail | Bonus: WMATA's financial crisis

Rebuilding Place in Urban Space

Now a goodly amount of that is encapsulated in " Branding's (NOT) all you need for transit " (2018), but old pieces like " Making Transit Sexy " (2005), make the point too, less sophisticatedly. From the article : Metro rides are free after 5 p.m. Tuesday Officials suggest taking Metro to get to the Mall. Starting at 5 p.m.

2008 52
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WMATA is pathetic: of course it belongs to "the public"

Rebuilding Place in Urban Space

From the article: The capital improvement program reflects the region’s commitment to maintaining and improving your community’s $100 billion transit asset. The question of how best to fund Metro is an important one that requires thought leadership and extensive community input. In fact, I mention that as an issue a lot in terms of funding.

2009 52
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Current GSE Guarantee Fees Are Too Low to Be Consistent with Regulatory Capital: Does This Mean a Large Increase Is Coming?

The Stoop (NYU Furman Center)

Through 2013, the fee moved up strongly as part of the FHFA’s push to raise the cost of GSE mortgages in an attempt to “crowd in” more private market capital into mortgage lending. Bush, when the administration and the Federal Reserve proposed to limit the size of the investment portfolios of the two companies in 2005.

2008 52