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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

When Mitch Daniels took office as Indiana’s Governor in 2005, one of the top items on his agenda was reforming the Bureau of Motor Vehicles (BMV). percent” in 2008, according to a study by the Sagamore Institute. In 2019, the average visit time was 13 minutes, 4 seconds.

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Crain's Chicago Business: Crain's Forum on Rebranding Chicago

Rebuilding Place in Urban Space

One of my earliest pieces " Town-City branding or "We are all destination managers now" " (2005) was later expanded into the concept of a city's elected officials and stakeholders are its brand managers in commercial district revitalization framework plans I wrote in 2008 for Cambridge, Maryland, and Brunswick, Georgia.

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Current GSE Guarantee Fees Are Too Low to Be Consistent with Regulatory Capital: Does This Mean a Large Increase Is Coming?

The Stoop (NYU Furman Center)

In the years immediately following conservatorship (which began in September 2008), the FHFA increasingly took over setting the average G-fee. This all ended in 2008, when even the most ardent GSE defenders in Congress went quiet as the two companies collapsed into conservatorship.

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