article thumbnail

Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

When Mitch Daniels took office as Indiana’s Governor in 2005, one of the top items on his agenda was reforming the Bureau of Motor Vehicles (BMV). percent” in 2008, according to a study by the Sagamore Institute. In 2019, the average visit time was 13 minutes, 4 seconds.

2021 98
article thumbnail

Desperate times sometimes lead to a more marketing-oriented guise: WMATA/Metrorail | Bonus: WMATA's financial crisis

Rebuilding Place in Urban Space

Now a goodly amount of that is encapsulated in " Branding's (NOT) all you need for transit " (2018), but old pieces like " Making Transit Sexy " (2005), make the point too, less sophisticatedly. Second, during the 2008 crash, I got an email from an activist in response to all the budget and service cuts faced by transit systems.

2008 52
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

CIVIL RIGHTS/CONSTITUTIONAL LAW: Pitt Bull Owners’ § 1983 Action May Proceed

NLRG (National Legal Research Group)

2008); San Jose Charter of Hells Angels v. 2005); Altman v. 2015) (per curiam); Schutt v. 2005); Warboys v. Davis , 826 F.3d 3d 925 (7th Cir. 2016); Maldonado v. Fontanes , 568 F.3d 3d 263 (1st Cir. 2009); Viilo v. Eyre , 547 F.3d 3d 707 (7th Cir. City of San Jose , 402 F.3d 3d 962 (9th Cir. City of High Point, N.C. ,

Laws 52
article thumbnail

Current GSE Guarantee Fees Are Too Low to Be Consistent with Regulatory Capital: Does This Mean a Large Increase Is Coming?

The Stoop (NYU Furman Center)

In the years immediately following conservatorship (which began in September 2008), the FHFA increasingly took over setting the average G-fee. This all ended in 2008, when even the most ardent GSE defenders in Congress went quiet as the two companies collapsed into conservatorship. public comment periods) were bypassed.

2008 52
article thumbnail

Crain's Chicago Business: Crain's Forum on Rebranding Chicago

Rebuilding Place in Urban Space

One of my earliest pieces " Town-City branding or "We are all destination managers now" " (2005) was later expanded into the concept of a city's elected officials and stakeholders are its brand managers in commercial district revitalization framework plans I wrote in 2008 for Cambridge, Maryland, and Brunswick, Georgia.