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Moving Data to the Cloud Takes Friction out of Citizen Services

GovLoop

When the data that supports government processes or citizen identity lives in siloes, “interactions take a lot more time,” said Andy Curtis of AWS. There’s a lot more friction.”. Migrating data to the cloud is key to making this happen. Data-Driven Vision. Toward Unified Data.

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Improving government contact center agent experience with Amazon Connect

AWS Public Sector Blog

From local school districts to large federal agencies, today’s citizens expect to connect with government services in secure and frictionless ways. Sometimes, there is no single owner responsible for the end-to-end citizen experience, which results in a disconnect and makes it difficult to find information.

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Powering up data for future public services

Open Access Government - Technology News

Data is the foundation for the next generation of public sector services. Civica’s Jeff Hewitt discusses how to make the most of this valuable asset For public sector organisations today, data has become a precious commodity. A vast range of potential applications for this high-profile technology are already being put to work.