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Agencies Seek Gains Through Precision Modernization

GovLoop

For example: A lawmaker who might not understand the need to upgrade network infrastructure will likely see the value of providing constituents with more reliable and secure services. 3 – TIGHTENING DATA SECURITY Modernization is a linchpin of the March 2023 National Cybersecurity Strategy.

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5 Ways That Agencies Are Ailing From Legacy Systems

GovLoop

GAO, in a 2023 report about the Internal Revenue Service’s modernization efforts, describes it this way: “In an era of constrained budgets, the high costs of maintaining legacy systems could limit an agency’s ability to modernize and develop new or replacement systems.” This is called technical debt. Department of Labor.

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A Plan for Access in Arkansas

GovLoop

They wanted to embrace new technology to better support constituent access. Innovative Impact The plan is to roll out the case management system for district courts in 2024. But that’s not the end of their innovations, which could improve operations for constituents and the courts alike.

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Delivering What the Public Expects

GovLoop

With metrics, he explained, “you [can] go tell that story to Congress, to your constituents, to whoever wants to listen, that you made [something] better.” Seamless Technology Constituents want seamless, frictionless experiences, what Alboum described as, “let me go to one place, express what I need, and get everything I need.”

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How Agencies Use AI Today

GovLoop

But agencies also use AI in less conspicuous ways — to accelerate backend tasks and secure IT networks, for instance — and constituents often have no idea when AI makes decisions about their lives. And in Texas, state officials use NLP to read constituent emails and forward them to the correct departments.

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Summit County (Utah) Community Planning Lab as an example of civic engagement and best practice technical assistance

Rebuilding Place in Urban Space

From the article: The Community Planning Lab was launched in the spring of 2023 as a way to inspire county residents, community leaders, business owners and other stakeholders who are interested in learning about how local policy decisions are made to become involved in shaping the future of the community.

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Unleashing the Power of AI for Government and Education: Join Public Sector GenAI Live & Labs in NYC!

Google Public Sector

2023 sparked a whirlwind of excitement around AI, but 2024 is about turning that buzz into tangible progress. Serve your community better: Learn how AI can help you deliver more efficient, effective, and equitable services to your constituents.