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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

In 2019, the average visit time was 13 minutes, 4 seconds. When Justin Davis joined the BMV in 2017 as Contact Center Director, the employee attrition rate there was almost 200% per year, while customer satisfaction ratings were sinking. Residents will need to find other times and places to work their way through “War and Peace.”

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Developing and Implementing Property Remediation Strategies in Urban and Rural Communities in the Lehigh Valley: A Case Study of Bethlehem and Northampton County, Pennsylvania

Center for Community Progress

Click here to download the full chapter and read more insights on tackling vacancy and abandonment from the nation’s leading experts. Reinvestment Fund conducted Market Value Analyses for the City of Bethlehem (2018) and Northampton County (2019) to support data-driven blight prevention and remediation plans.

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CRA Podcast Episodes

CRA Today

Theodore joined First Western in April of 2019 as Director of Marketing. Emily joined First Western in June of 2017 and currently serves as CRA Analyst. Click here to access a free download “30 Creative Ways Beyond Forbearance and Forgiveness Programs to Support COVID Recovery “ [link]. Ken Thomas Ph.D.