GovLoop

JULY 27, 2023

When Justin Davis joined the BMV in 2017 as Contact Center Director, the employee attrition rate there was almost 200% per year, while customer satisfaction ratings were sinking. The bureau found that unhappy employees tended to provide poorer service, using negative language or rushing to end calls.

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Center for Community Progress

MAY 6, 2022

Click here to download the full chapter and read more insights on tackling vacancy and abandonment from the nation’s leading experts. One estimate suggests that more than 5 million homes that were originally owner-occupied transitioned to rental homes between 2006 and 2017. It has been lightly edited and condensed for the web.

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Nonprofit 2018 2006 Housing 52

Center for Community Progress

MAY 19, 2022

Click here to download the full chapter and read more insights on tackling vacancy and abandonment from the nation’s leading experts. Reinvestment Fund conducted Market Value Analyses for the City of Bethlehem (2018) and Northampton County (2019) to support data-driven blight prevention and remediation plans.

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CRA Today

OCTOBER 20, 2021

Emily joined First Western in June of 2017 and currently serves as CRA Analyst. In 2018, the Wells Fargo Foundation donated $444 million to accelerate economic opportunity and success in underserved communities with a strategic focus on housing affordability, small business growth, and financial health. Ken Thomas Ph.D.

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