Indiana BMV Builds on Three Pillars to Drive up CX
GovLoop
JULY 27, 2023
That work has continued unabated since Daniels left office in 2013, and the rating now sits at 98%, according to the 2021 annual report. When Justin Davis joined the BMV in 2017 as Contact Center Director, the employee attrition rate there was almost 200% per year, while customer satisfaction ratings were sinking.
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