Indiana BMV Builds on Three Pillars to Drive up CX
GovLoop
JULY 27, 2023
That work has continued unabated since Daniels left office in 2013, and the rating now sits at 98%, according to the 2021 annual report. In 2018, the bureau made a big training push, updating curricula and ensuring that all employees received training in their first two weeks on the job, according to the BMV’s 2018 annual report.
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