Indiana BMV Builds on Three Pillars to Drive up CX
GovLoop
JULY 27, 2023
The number jumped in 2020 and 2021 (the most recent year for which stats are available), first because of COVID restrictions and then staffing shortages. That work has continued unabated since Daniels left office in 2013, and the rating now sits at 98%, according to the 2021 annual report.
98 
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