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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

“I used to say that people went to an Indiana Bureau of Motor Vehicles office with a box lunch and a copy of ‘War and Peace’ and hoped not to finish both of them before somebody noticed they were there,” Daniels said in a 2015 interview with Reason magazine. In 2019, the average visit time was 13 minutes, 4 seconds.

2021 98
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The Future Is Customer-Centered

GovLoop

But in 2015, VA set up the Veterans Experience Office to begin to address the way veterans’ needs were met. In 2018, the Office of Management and Budget made VA a lead agency partner to pilot improving CX across the federal government. To read more about how agencies are anticipating future needs, download it here. Favorite.

2016 64
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Defining Data Equity

GovLoop

MCE is designed to help users identify underserved communities and relies on four main datasets: Select demographic and socioeconomic statistics from the 2015-19 American Community Survey (ACS), which helps determine how $675 billion in federal and state funds get distributed each year.

2019 52
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Does a Nonprofit “First Look” Program Promote Neighborhood Stabilization? Examining Outcomes for REO Sales in Florida

Center for Community Progress

Click here to download the full chapter and read more insights on tackling vacancy and abandonment from the nation’s leading experts. percent of the REOMatch properties were owner-occupied as of 2018, including 88 percent of the 2014 properties and 77 percent of the 2015 properties. Within these census tracts, 71.3