The Future Is Customer-Centered
GovLoop
JANUARY 3, 2023
But in 2015, VA set up the Veterans Experience Office to begin to address the way veterans’ needs were met. In 2018, the Office of Management and Budget made VA a lead agency partner to pilot improving CX across the federal government. I wish I’d known back in 2016 that there were others like me. Get the Guide. Favorite.
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