The Future Is Customer-Centered
GovLoop
JANUARY 3, 2023
In 2018, the Office of Management and Budget made VA a lead agency partner to pilot improving CX across the federal government. Barbara Morton, the VA’s deputy chief veterans experience officer, who joined the office in 2016, has been a leader in that change. I wish I’d known back in 2016 that there were others like me.
Let's personalize your content