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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

“I used to say that people went to an Indiana Bureau of Motor Vehicles office with a box lunch and a copy of ‘War and Peace’ and hoped not to finish both of them before somebody noticed they were there,” Daniels said in a 2015 interview with Reason magazine. In 2019, the average visit time was 13 minutes, 4 seconds.

2021 98
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California Forests Are Disappearing–And So Are Air Pollution Disparities

The Lowe Down

Article by Derik Suria & Meghna Pamula Air pollution is a serious public health concern. African Americans and Latinos are more likely to suffer from respiratory diseases caused by air pollution, because they are more likely to live near sources of pollution, such as highways and industrial facilities (American Lung Association, 2023).

2006 52
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CFP: CJAL Special Issue: Libraries and/as Extraction

A Library Writer's Blog

CFP URL: [link] CJAL Special Issue: Libraries and/as Extraction 2023-10-16 The concept of extraction (or extractivism) has been used in myriad disciplines — geography, international relations, environment, economics — often to describe social formations around natural resource management. Rafia holds an M.S.I.

2017 40
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Desperate times sometimes lead to a more marketing-oriented guise: WMATA/Metrorail | Bonus: WMATA's financial crisis

Rebuilding Place in Urban Space

Now a goodly amount of that is encapsulated in " Branding's (NOT) all you need for transit " (2018), but old pieces like " Making Transit Sexy " (2005), make the point too, less sophisticatedly. From the article : Metro rides are free after 5 p.m. Tuesday Officials suggest taking Metro to get to the Mall. Starting at 5 p.m.

2008 52
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Defining Data Equity

GovLoop

MCE is designed to help users identify underserved communities and relies on four main datasets: Select demographic and socioeconomic statistics from the 2015-19 American Community Survey (ACS), which helps determine how $675 billion in federal and state funds get distributed each year.

2019 52
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Transit safety and security: Broken Windows theory and reality | and the state of transit safety today

Rebuilding Place in Urban Space

31, 2023, in Oakland, Calif. Louis article (paragraphs reordered): Every aspect of operations was reexamined with an eye toward keeping passengers safe. After a series of violent crimes, leaders here took decisive action starting in 2018. Liverpool Echo photo. They zeroed in on one element above all else: rider safety.

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Revisiting the 11th Street Bridge Park project as an opportunity rather than a folly: a new revitalization agenda for East of the River, DC

Rebuilding Place in Urban Space

To its credit the Bridge Park has helped develop a land trust, but I don't see it doing that much (" Scattered site buying of houses in high cost neighborhoods doesn't seem to be a good way to develop scale for a community land trust ," 2023). -- Douglass Community Land Trust The fourth is using the bridge to leverage arts and culture.