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The Future Is Customer-Centered

GovLoop

But in 2015, VA set up the Veterans Experience Office to begin to address the way veterans’ needs were met. In 2018, the Office of Management and Budget made VA a lead agency partner to pilot improving CX across the federal government. I wish I’d known back in 2016 that there were others like me.

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Master planning for solid waste | Creating a VV equivalent for solid waste management and service operating at the metropolitan scale

Rebuilding Place in Urban Space

In terms of overall waste reduction planning, it's essential to include all properties in a jurisdiction within planning (" More on zero waste practice (and DC) ," 2015). WRT solid waste and recycling it's pretty much the same. The city is responsible for certain types of recycling.

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Desperate times sometimes lead to a more marketing-oriented guise: WMATA/Metrorail | Bonus: WMATA's financial crisis

Rebuilding Place in Urban Space

Now a goodly amount of that is encapsulated in " Branding's (NOT) all you need for transit " (2018), but old pieces like " Making Transit Sexy " (2005), make the point too, less sophisticatedly. First, in the early years of the blog I wrote a lot of pieces about transit marketing and doing a better job of it.

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Straws and puffery: USC's DC "campus" as a lever for downtown revival

Rebuilding Place in Urban Space

I have been interested in the opportunity for higher education infused urban revitalization for decades. Some schools have invested in nearby commercial districts, like Catholic University mentioned above. That's why I have to laugh at the article in today's Post about USC, " D.C. officials hope new USC campus can aid in downtown’s comeback."

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WMATA and MWCOG announce new joint transit initiative | Could a regional "transport association" be on the horizon, or just a transit bailout?

Rebuilding Place in Urban Space

And a more expanded concept of the "sustainable mobility dates to 2018 (" Further updates to the Sustainable Mobility Framework "). That's 7 years ago in March. -- " The answer is: Create a single multi-state/regional multi-modal transit planning, management, and operations authority association " Conclusion.

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Florida's Brightline passenger rail as an opportunity to rearticulate and extend transit service in cities like Orlando

Rebuilding Place in Urban Space

They started planning in 2012, construction in 2014, and opened the first stations in South Florida in 2018. But it's quite impressive in two ways. It's being built relatively quickly. The extension to Orlando is opening later this year.

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Revisiting the 11th Street Bridge Park project as an opportunity rather than a folly: a new revitalization agenda for East of the River, DC

Rebuilding Place in Urban Space

Maybe the National Park Service Urban Agenda: A call to action initiative (2015) can help facilitate this, but I am not holding my breath. For years I've argued that DC should manage itself as a heritage area with or without designation. Another link. Many states including Maryland and Pennsylvania also have a local form of this.