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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

“I used to say that people went to an Indiana Bureau of Motor Vehicles office with a box lunch and a copy of ‘War and Peace’ and hoped not to finish both of them before somebody noticed they were there,” Daniels said in a 2015 interview with Reason magazine. In 2019, the average visit time was 13 minutes, 4 seconds.

2021 98
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Post columnist Colbert King says the DC Council needs to do more oversight

Rebuilding Place in Urban Space

One of the comments on the article made a point about a local "Government Accountability Office" function. I've written about this over the years, " Continued musing on restructuring DC's City Council (mostly) " (2013), is probably the most complete summation of recommended changes. More of that, please."

2013 52
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Salt Lake City Capital Improvement Program process allows for citizen initiated projects

Rebuilding Place in Urban Space

I was lucky in that the application I'm submitting had a cost category and percentage schedule outlined in a 2013 city memo. Is different from what I am familiar with, "back east". It's not a 6 year program, with a focus on the current two years, like it is in many cities and counties in the US.

2015 52
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Desperate times sometimes lead to a more marketing-oriented guise: WMATA/Metrorail | Bonus: WMATA's financial crisis

Rebuilding Place in Urban Space

Now a goodly amount of that is encapsulated in " Branding's (NOT) all you need for transit " (2018), but old pieces like " Making Transit Sexy " (2005), make the point too, less sophisticatedly. That money provides a base level of support independent of fare revenues and government appropriations. It's probably too little too late.

2008 52
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Big data/Machine Learning/AI as a policy savior

Rebuilding Place in Urban Space

The Post has an article about how Virginia Congressman Don Beyer is getting a masters degree in machine learning so he can apply AI to government and creating better policy (" A 72-year-old congressman goes back to school, pursuing a degree in AI "). Like my frustration with DC Government.

Article 52
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Master planning for solid waste | Creating a VV equivalent for solid waste management and service operating at the metropolitan scale

Rebuilding Place in Urban Space

In terms of overall waste reduction planning, it's essential to include all properties in a jurisdiction within planning (" More on zero waste practice (and DC) ," 2015). Sometimes a local government may make grants to organizations in this space that are nonprofits, but the groups are generally a mix of for profits and nonprofits.

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Missing obvious opportunities to strengthen rail-based transit systems: Philadelphia Navy Yard and improvements to the transit "network"/platform

Rebuilding Place in Urban Space

From a PI blog entry in 2015 : The Navy Yard development is home to GlaxoSmithKline, Urban Outfitters, a Marriott and about 140 other companies. The project took six years to complete, and the station opened in 2012, with full service in 2013. About 13,000 people work there. Conclusion. It's been 26 years.

2015 52