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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

percent” in 2008, according to a study by the Sagamore Institute. When Justin Davis joined the BMV in 2017 as Contact Center Director, the employee attrition rate there was almost 200% per year, while customer satisfaction ratings were sinking.

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Manufactured Housing Is a Good Source of Unsubsidized Affordable Housing - Except When It’s Not: Q&A on Eight Key Policy Topics (Part 2)

The Stoop (NYU Furman Center)

Manufactured housing (MH) has recently taken on a high profile among affordable housing advocates, including in the Biden administration. As a result, the search for ideas to increase the usage of MH has been building given the critical affordable housing shortage that has grown for many reasons over at least the last decade.

Housing 59
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How to Address Homelessness: Reflections from Research

The Stoop (NYU Furman Center)

A central finding of the review is that current research illustrates the importance of structural, or macro, causes of homelessness, and the need for policy responses that ameliorate high housing costs, low incomes, and income inequality. 2019 ; Collinson and Reed, 2017 ). 2021 ; Gubits et al.

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Does a Nonprofit “First Look” Program Promote Neighborhood Stabilization? Examining Outcomes for REO Sales in Florida

Center for Community Progress

One estimate suggests that more than 5 million homes that were originally owner-occupied transitioned to rental homes between 2006 and 2017. Especially in weaker markets, many investors have left the properties vacant, where they continue to hold back local housing markets. percent were purchased by NCST community partners.

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Rampant management failure #2: DC area Metrorail (Washington Area Metropolitan Transit Authority)

Rebuilding Place in Urban Space

RTS did this when they were successful, so that when the 2008 recession hit, they were well placed to operate and survive financial setbacks that crippled other transit authorities who were not as well situated. The director then, Mark R. But it is also a management failure of local government. And that the WMATA Board should be elected.)

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Managing Emergencies: The Challenges of the Future

Disaster Planning and Emergency Management

Welcome to the 'riskscape' On one day in July 2021 fires devastated large areas of Sardinia, flooding occurred for the second time in two weeks in London and I received a message from research colleagues in Germany that read "the institute was quite destroyed and many colleagues have suffered tremendous damage to their houses." Kerslake, B.

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Current GSE Guarantee Fees Are Too Low to Be Consistent with Regulatory Capital: Does This Mean a Large Increase Is Coming?

The Stoop (NYU Furman Center)

The average guarantee fee (G-fee) of Freddie Mac and Fannie Mae, the two government-sponsored enterprises (GSEs), who currently finance about half of the nearly $13 trillion of outstanding first-lien single-family mortgages in the country, 1 is among the most closely-watched numbers by housing finance policymakers and the mortgage lending industry.

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