2008 2017 2018 Government 
GovLoop
JULY 27, 2023
percent” in 2008, according to a study by the Sagamore Institute. When Justin Davis joined the BMV in 2017 as Contact Center Director, the employee attrition rate there was almost 200% per year, while customer satisfaction ratings were sinking.
Rebuilding Place in Urban Space
OCTOBER 19, 2022
Some of those same local leaders are responding with a plan of their own: Convince the federal government, whose workforce is Metro’s largest customer base, to subsidize the system’s operational costs. But it is also a management failure of local government. And the State governments can vary wildly on their support.
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The Stoop (NYU Furman Center)
JANUARY 13, 2022
2019 ; Collinson and Reed, 2017 ). This is particularly pertinent to formerly incarcerated people and young people aging out of the foster care system, where housing needs are foreseeable and obstacles are predictable ( Schneider 2018 ; Dworsky et al. 2021 ; Gubits et al.
Rebuilding Place in Urban Space
JANUARY 19, 2024
While the concept was spurred by my writings on the Purple Line light rail system coming to suburban Maryland, -- " (Big Hairy) Projects Action Plan(s) as an element of Comprehensive/Master Plans ," 2017 but also best practice programs I've across and not always written about. Transformational Projects Action Planning.
Disaster Planning and Emergency Management
OCTOBER 21, 2022
In some instances, notably the Manchester Arena bombing and the Grenfell Tower fire (both in 2017), the shortcomings have been nothing less than scandalous (Kerslake 2018, Moore-Bick 2019). But in 2008 floods stretched from Alnwick in Northumberland to Tewksbury in Somerset, nearly 500 km away. Was this not a disaster?
The Stoop (NYU Furman Center)
MARCH 10, 2023
The average guarantee fee (G-fee) of Freddie Mac and Fannie Mae, the two government-sponsored enterprises (GSEs), who currently finance about half of the nearly $13 trillion of outstanding first-lien single-family mortgages in the country, 1 is among the most closely-watched numbers by housing finance policymakers and the mortgage lending industry.
Rebuilding Place in Urban Space
AUGUST 9, 2022
the steady employment engine of the federal government Heathcote captures the issues well. " Since I got involved in urban revitalization I argued that DC had five competitive advantages: 1. historic architecture 2. historicity and identity (the nexus of people, historic architecture, and urban design) 4.
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