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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

When Mitch Daniels took office as Indiana’s Governor in 2005, one of the top items on his agenda was reforming the Bureau of Motor Vehicles (BMV). When Justin Davis joined the BMV in 2017 as Contact Center Director, the employee attrition rate there was almost 200% per year, while customer satisfaction ratings were sinking.

2021 98
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To and from origin stations can be difficult: More on the Silver Line and intra-neighborhood transit (tertiary network)

Rebuilding Place in Urban Space

The author makes the point that it's not easy to get from his house to a subway station, especially for trips to the airport, which include luggage. The transit network concept I worked out is based on how Arlington County, Virginia, in their 2005 Trasnportation Plan, defined a Primary and a Secondary Transit Network.

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CED and Affordable Housing: How Does Manufactured Housing Fit In?

Community and Economic Development Program of UNC

Housing is a basic issue for anyone interested in CED. Behind the headline are a host of issues that both foster hope in how to address affordable housing needs and the realization of the many steps it may take to get there. Manufactured homes are a statewide feature of North Carolina – we have more than almost any other state.

Housing 81
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Denver and Rio Grande Rail Trail in Davis County, Utah: a great foundation, full of (missed) opportunity

Rebuilding Place in Urban Space

It's an old rail corridor that was acquired by the Utah Transit Authority (" From rails to trails ," Deseret News , 2005) and is a joint project with the communities it passes through. Here and there were creeks, including Farmington Creek in Farmington, which did have an interpretation sign (the only one I saw).

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Eastern Market DC's 150th anniversary last weekend | And my never realized master plan for the market

Rebuilding Place in Urban Space

In 2005, I served on the advisory committee for the International Public Markets Conference which covered both DC and Baltimore that year, led a tour, etc. I first proposed to the city creating TMDs in 2005/2006. Cannon's Steak House was a premier restaurant in the old Florida Market District, just like St. They still haven't.

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Current GSE Guarantee Fees Are Too Low to Be Consistent with Regulatory Capital: Does This Mean a Large Increase Is Coming?

The Stoop (NYU Furman Center)

The average guarantee fee (G-fee) of Freddie Mac and Fannie Mae, the two government-sponsored enterprises (GSEs), who currently finance about half of the nearly $13 trillion of outstanding first-lien single-family mortgages in the country, 1 is among the most closely-watched numbers by housing finance policymakers and the mortgage lending industry.

2008 52
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Crain's Chicago Business: Crain's Forum on Rebranding Chicago

Rebuilding Place in Urban Space

One of my earliest pieces " Town-City branding or "We are all destination managers now" " (2005) was later expanded into the concept of a city's elected officials and stakeholders are its brand managers in commercial district revitalization framework plans I wrote in 2008 for Cambridge, Maryland, and Brunswick, Georgia. “We