2005 2017 2019 Article 
GovLoop
JULY 27, 2023
When Mitch Daniels took office as Indiana’s Governor in 2005, one of the top items on his agenda was reforming the Bureau of Motor Vehicles (BMV). In 2019, the average visit time was 13 minutes, 4 seconds. ” This article appears in “ Improving Customer Experience: A Nuts-and-Bolts Guide.”
Rebuilding Place in Urban Space
MARCH 3, 2024
One of my earliest pieces " Town-City branding or "We are all destination managers now" " (2005) was later expanded into the concept of a city's elected officials and stakeholders are its brand managers in commercial district revitalization framework plans I wrote in 2008 for Cambridge, Maryland, and Brunswick, Georgia. “We New Geography).
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Rebuilding Place in Urban Space
NOVEMBER 14, 2022
Another element that could be included, in terms of comprehensiveness, is ferry and water taxi services, even though they are pretty niche (" Metrorail shutdown south of AlexandriaNational Airport would have been a good opportunity to promote ferry service ," 2017). More network improvements. Proposed Gatineau-Ottawa transit loop.
The Stoop (NYU Furman Center)
MARCH 10, 2023
5 From 2014 through 2019, however, the average G-fee increasingly became based upon a well-established financial markets concept: 6 to generate, after covering expenses, a proper market return (also known as the “cost of capital”) on the capital that is required to support the risks being taken in the business.
Rebuilding Place in Urban Space
NOVEMBER 14, 2023
In 2005, I served on the advisory committee for the International Public Markets Conference which covered both DC and Baltimore that year, led a tour, etc. I stepped down when we moved to Salt Lake in late 2019, although I thought at the time somehow I'd be maintaining residences in both places. Master Plan contract, 2019.
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