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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

When Mitch Daniels took office as Indiana’s Governor in 2005, one of the top items on his agenda was reforming the Bureau of Motor Vehicles (BMV). When Justin Davis joined the BMV in 2017 as Contact Center Director, the employee attrition rate there was almost 200% per year, while customer satisfaction ratings were sinking.

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CED and Affordable Housing: How Does Manufactured Housing Fit In?

Community and Economic Development Program of UNC

The complexities noted here are compounded by the fact that tremendous growth and affordable housing needs are in urban areas, while the vast majority of this type of housing is found in rural areas (see the great maps on housing shortage and surplus found in this recent New York Times article ).

Housing 81
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Transit as a formula for local economic success and improvements in regional quality of life

Rebuilding Place in Urban Space

There is an article at Building Salt Lake, " Why isn’t Utah Transit Authority supporting the Rio Grande Plan? ," opining about why the Utah Transit Authority isn't all in on the concept of reviving Rio Grande Station as the "central station" for Downtown railroad and transit service.

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Current GSE Guarantee Fees Are Too Low to Be Consistent with Regulatory Capital: Does This Mean a Large Increase Is Coming?

The Stoop (NYU Furman Center)

This would be, in essence, an unwinding of the ERCF and a return to approximately the CCF that was officially in place from 2017 to 2019 for setting the average G-fee. 6] It was officially adopted in 2017. [7] 26] It was only officially adopted in 2017, but in practical terms began to be partially used as far back as 2014. [27]

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