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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

When Mitch Daniels took office as Indiana’s Governor in 2005, one of the top items on his agenda was reforming the Bureau of Motor Vehicles (BMV). That work has continued unabated since Daniels left office in 2013, and the rating now sits at 98%, according to the 2021 annual report.

2021 98
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Desperate times sometimes lead to a more marketing-oriented guise: WMATA/Metrorail | Bonus: WMATA's financial crisis

Rebuilding Place in Urban Space

Now a goodly amount of that is encapsulated in " Branding's (NOT) all you need for transit " (2018), but old pieces like " Making Transit Sexy " (2005), make the point too, less sophisticatedly. First, in the early years of the blog I wrote a lot of pieces about transit marketing and doing a better job of it.

2008 52
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Community building versus economic development

Rebuilding Place in Urban Space

A problem on Market East and in Philadelphia, they said, is the city government only contemplates the future in response to developers’ wishes. Plus they have a bias against development to begin with, think developers are monsters because they make profits, etc. Most economic development planners don't know the difference.

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WMATA is pathetic: of course it belongs to "the public"

Rebuilding Place in Urban Space

In college in the early 1980s, the University of Michigan repositioned its focus on fundraising (what universities call "development") in part by hiring a top development official from Stanford, creating a new campaign, etc.--the the University has successful raised billions since. It begins with “What do we want Metro to be?”

2009 52
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Eastern Market DC's 150th anniversary last weekend | And my never realized master plan for the market

Rebuilding Place in Urban Space

In 2005, I served on the advisory committee for the International Public Markets Conference which covered both DC and Baltimore that year, led a tour, etc. In 2009, I was appointed to serve on the Community Advisory Committee, representing the Eastern Market Preservation and Development Corporation. They still haven't.

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Swarming and Followership; Distance Leading

Public Policy Blog

Moving on to the third part, we then exposited our ideas about developing an American grand strategy based on “guarded openness”—a principle that, for example, encourages reaching out widely with ideas about freedom and progress, while still being circumspect about diffusion of advanced information processes and technologies. Faggard, D.

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Transit as a formula for local economic success and improvements in regional quality of life

Rebuilding Place in Urban Space

In fact, light rail here in Salt Lake was spurred by the 2002 Olympics, it's a small system and doesn't go to all the places it should, but it's complemented by a developing commuter rail program, a dinky streetcar line on the south side of Salt Lake and South Salt Lake, and a decent enough bus system.