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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

When Mitch Daniels took office as Indiana’s Governor in 2005, one of the top items on his agenda was reforming the Bureau of Motor Vehicles (BMV). That work has continued unabated since Daniels left office in 2013, and the rating now sits at 98%, according to the 2021 annual report.

2021 98
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Desperate times sometimes lead to a more marketing-oriented guise: WMATA/Metrorail | Bonus: WMATA's financial crisis

Rebuilding Place in Urban Space

Now a goodly amount of that is encapsulated in " Branding's (NOT) all you need for transit " (2018), but old pieces like " Making Transit Sexy " (2005), make the point too, less sophisticatedly. First, in the early years of the blog I wrote a lot of pieces about transit marketing and doing a better job of it.

2008 52
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WMATA is pathetic: of course it belongs to "the public"

Rebuilding Place in Urban Space

In college in the early 1980s, the University of Michigan repositioned its focus on fundraising (what universities call "development") in part by hiring a top development official from Stanford, creating a new campaign, etc.--the the University has successful raised billions since. It begins with “What do we want Metro to be?”

2009 52
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Current GSE Guarantee Fees Are Too Low to Be Consistent with Regulatory Capital: Does This Mean a Large Increase Is Coming?

The Stoop (NYU Furman Center)

Through 2013, the fee moved up strongly as part of the FHFA’s push to raise the cost of GSE mortgages in an attempt to “crowd in” more private market capital into mortgage lending. 40 Nevertheless, it has been most of a decade since the CCF was first developed. public comment periods) were bypassed. See [link].

2008 52
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It’s time to talk about a regional tax to help fund Metro (DC area)

Rebuilding Place in Urban Space

WMATA has even more issues because if either Maryland or Virginia have Republican Governors, it makes it very difficult to develop consensus support for such a tax, because they see it, justifiably or not, as helping DC disproportionately. So given there's been talk about this for at leas 20 years I'm not holding my breath. Funding options.

2006 52