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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

When Mitch Daniels took office as Indiana’s Governor in 2005, one of the top items on his agenda was reforming the Bureau of Motor Vehicles (BMV). percent” in 2008, according to a study by the Sagamore Institute. ” This article appears in “ Improving Customer Experience: A Nuts-and-Bolts Guide.”

2021 98
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Desperate times sometimes lead to a more marketing-oriented guise: WMATA/Metrorail | Bonus: WMATA's financial crisis

Rebuilding Place in Urban Space

Now a goodly amount of that is encapsulated in " Branding's (NOT) all you need for transit " (2018), but old pieces like " Making Transit Sexy " (2005), make the point too, less sophisticatedly. Second, during the 2008 crash, I got an email from an activist in response to all the budget and service cuts faced by transit systems.

2008 52
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Towards a Taxonomy of Disasters

Disaster Planning and Emergency Management

Tierney (2008) provided a functional semantic classification of the size of extreme events (revised by Alexander 2016, p. ) International Journal of Disaster Risk Reduction , Article 101163 Marulanda, M.C., Caffrey 2005. and this might give us some basis for distinguishing phenomena by the magnitude of their impacts. Masri, R.L.

2010 52
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The GSE Public-Private Hybrid Model Flunks Again: This Time It’s the Federal Home Loan Bank System (Part 1)

The Stoop (NYU Furman Center)

3 The release of the FHFA report has also sparked a flurry of articles, op-eds, and think tank reports either supporting or countering some or all the recommendations. This two-part article argues that the root cause of their need for reform is a fundamental flaw in Congress’ design of GSEs. mortgage originations.

2008 80
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Eastern Market DC's 150th anniversary last weekend | And my never realized master plan for the market

Rebuilding Place in Urban Space

In 2005, I served on the advisory committee for the International Public Markets Conference which covered both DC and Baltimore that year, led a tour, etc. I first proposed to the city creating TMDs in 2005/2006. We did this in 2008 or 2009. They still haven't. I mentioned it over time. I imagine it was mostly wasted.

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Current GSE Guarantee Fees Are Too Low to Be Consistent with Regulatory Capital: Does This Mean a Large Increase Is Coming?

The Stoop (NYU Furman Center)

In the years immediately following conservatorship (which began in September 2008), the FHFA increasingly took over setting the average G-fee. This all ended in 2008, when even the most ardent GSE defenders in Congress went quiet as the two companies collapsed into conservatorship. public comment periods) were bypassed.

2008 52
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Crain's Chicago Business: Crain's Forum on Rebranding Chicago

Rebuilding Place in Urban Space

One of my earliest pieces " Town-City branding or "We are all destination managers now" " (2005) was later expanded into the concept of a city's elected officials and stakeholders are its brand managers in commercial district revitalization framework plans I wrote in 2008 for Cambridge, Maryland, and Brunswick, Georgia. New Geography).