Remove industries our-insights implementing-agile-ways-of-working-in-it-to-improve-citizen-experience
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Continuing the pace of government innovation with the cloud in Asia Pacific and Japan

AWS Public Sector Blog

The unprecedented disruption the world faced during the past two years forced governments to rewrite the rulebook on how they serve their citizens. Enabled by cloud technology, digitized government agencies became better equipped to offer citizen and healthcare services, which helped improve and even save lives.

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Improving government contact center agent experience with Amazon Connect

AWS Public Sector Blog

From local school districts to large federal agencies, today’s citizens expect to connect with government services in secure and frictionless ways. Sometimes, there is no single owner responsible for the end-to-end citizen experience, which results in a disconnect and makes it difficult to find information.