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How a Human-Centric Approach Can Boost Security

GovLoop

In recent years, several factors have come together to drive the need for a more robust cyber strategy in government: the changing nature of work, the expansion of IT infrastructures beyond the traditional firewall and bad actors’ focus on exploiting human elements. And the employee is at the heart of it all.

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How human-centered design can help public agencies design better digital services

AWS Public Sector Blog

However, I want to share a story that shows why we need to balance this focus on efficiency with an understanding of how people will use our services to achieve the best results for our efforts. At GovTech Singapore, our approach now aims to achieve the benefits of digital transformation in a more human-centered way.