article thumbnail

Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

“I used to say that people went to an Indiana Bureau of Motor Vehicles office with a box lunch and a copy of ‘War and Peace’ and hoped not to finish both of them before somebody noticed they were there,” Daniels said in a 2015 interview with Reason magazine. In 2021, the program exceeded 850,000, according to the 2021 annual report.

2021 98
article thumbnail

Across the Country, Local Public Safety Agencies Detail Value of FirstNet Adoption

State Tech Magazine

The First Responder Network Authority recently released an annual report to Congress for 2021, titled “A Decade of Accomplishments,” revealing the rapid adoption by first responders of its namesake dedicated public safety network.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Changes in the Ransomware Threat to State and Local Governments

State Tech Magazine

According to SonicWall’s 2023 Cyber Threat Report, ransomware has “been on a tear” for the past few years, growing 105 percent year over year in 2021. While the report found that attacks were down in 2022, ransomware targets still reported very large number of attacks compared to levels in 2018, 2019 and 2020.

article thumbnail

Disorder | Fare evaders at Columbia Heights Metrorail Station, Washington, DC

Rebuilding Place in Urban Space

Council decriminalizes Metro fare evasion: ‘I’m sad that’s Metro’s losing money, but I’m more sad about what’s happening to black people.’ ," Washington Post , 2018, " Metro cracks down on fare evasion in D.C., And it's a point missed by the social justice types who fueled the decriminalization of fare evasion (" D.C.

article thumbnail

Brightline West should also be used to transform public transit service in Las Vegas

Rebuilding Place in Urban Space

Las Vegas has a bus-based transit system (" Las Vegas RTC: Where Image is Important ," Mass Transit Magazine ). People lining up for The Deuce. Transit in Las Vegas Bus. RTC Southern Nevada is the public transit agency in the Las Vegas Valley.

article thumbnail

Florida's Brightline passenger rail as an opportunity to rearticulate and extend transit service in cities like Orlando

Rebuilding Place in Urban Space

They started planning in 2012, construction in 2014, and opened the first stations in South Florida in 2018. But it's quite impressive in two ways. It's being built relatively quickly. The extension to Orlando is opening later this year.

article thumbnail

Transit safety and security: Broken Windows theory and reality | and the state of transit safety today

Rebuilding Place in Urban Space

William Bratton, the former police commissioner for New York City, is attributed as the leading proponent of the "Broken Windows" theory of policing (" Broken Windows: The police and neighborhood safety ," Atlantic Magazine ) which posits that visible disorder in communities--vacant windows, abandoned buildings and cars, litter etc.--left