Indiana BMV Builds on Three Pillars to Drive up CX
GovLoop
JULY 27, 2023
In 2019, the average visit time was 13 minutes, 4 seconds. The number jumped in 2020 and 2021 (the most recent year for which stats are available), first because of COVID restrictions and then staffing shortages. In 2021, the program exceeded 850,000, according to the 2021 annual report. Here is how they did it.
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