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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

“I used to say that people went to an Indiana Bureau of Motor Vehicles office with a box lunch and a copy of ‘War and Peace’ and hoped not to finish both of them before somebody noticed they were there,” Daniels said in a 2015 interview with Reason magazine. In 2019, the average visit time was 13 minutes, 4 seconds.

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Transit safety and security: Broken Windows theory and reality | and the state of transit safety today

Rebuilding Place in Urban Space

William Bratton, the former police commissioner for New York City, is attributed as the leading proponent of the "Broken Windows" theory of policing (" Broken Windows: The police and neighborhood safety ," Atlantic Magazine ) which posits that visible disorder in communities--vacant windows, abandoned buildings and cars, litter etc.--left