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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

“I used to say that people went to an Indiana Bureau of Motor Vehicles office with a box lunch and a copy of ‘War and Peace’ and hoped not to finish both of them before somebody noticed they were there,” Daniels said in a 2015 interview with Reason magazine. In 2019, the average visit time was 13 minutes, 4 seconds.

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Current GSE Guarantee Fees Are Too Low to Be Consistent with Regulatory Capital: Does This Mean a Large Increase Is Coming?

The Stoop (NYU Furman Center)

The FHFA just recently announced the last such cross-subsidy changes in January 2023. In this case, that means that primary market lenders, a very important constituency in the U.S. 24 (In addition, more recently, an increasingly complex system of cross-subsidies has been embedded in G-fees, intending not to change the average.

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