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The Future Is Customer-Centered

GovLoop

But in 2015, VA set up the Veterans Experience Office to begin to address the way veterans’ needs were met. Barbara Morton, the VA’s deputy chief veterans experience officer, who joined the office in 2016, has been a leader in that change. One hurdle Morton sees is that government agencies tend to operate by business unit.

2016 64
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Master planning for solid waste | Creating a VV equivalent for solid waste management and service operating at the metropolitan scale

Rebuilding Place in Urban Space

In transportation, it means that private parking resources are usually not addressed in parking planning (" Testimony on parking policy in DC ," 2012), private sector operators aren't addressed in planning for various modes. In solid waste, it means that the agency only plans wrt residential waste pickup for houses of 1-4 units.

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H Street NE nightlife district, failing?

Rebuilding Place in Urban Space

," 2013 -- " DC and streetcars #4: from the standpoint of stoking real estate development, the line is incredibly successful and it isn't even in service yet, and now that development is extending eastward past 15th Street ," 2015 -- " The streetcar and the new potential for H Street retail revitalization ," 2016 this is an important piece.

2016 52
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Desperate times sometimes lead to a more marketing-oriented guise: WMATA/Metrorail | Bonus: WMATA's financial crisis

Rebuilding Place in Urban Space

Red Line trains will operate every six minutes, while Blue, Orange and Silver line trains will arrive every 12 minutes. That's not unlike what I've suggested for the Inauguration (" Should transit on Inauguration Day be free? ," 2013/2016) and other super special events (" Washington Cherry Blossom Festival and event transit ," 2023).

2008 52
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WMATA is pathetic: of course it belongs to "the public"

Rebuilding Place in Urban Space

Operating safely isn’t a choice. I guess WMATA still has this opportunity with upcoming 50th anniversary of the start of service--2026--to get their "stuff" together, rebuild the consensus, actually figure out how to operate the system, grow it, if possible, etc. We are keeping customers at the center of everything we do.

2009 52
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Why Strathcona County Council & Administration have Embraced Priority Based Budgeting

PBB Center for Priority Based Budgeting

BPBI Project Update to Priorities Committee - September 16, 2014 When complete in 2015/16, these processes will simplify and strengthen business planning and budgeting at Strathcona County, providing focus and direction to all of the County’s activities. He can be reached at 780-464-8206 or by e-mailing linton.delainey@strathcona.ca.

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Strathcona County Blazing A PBB Trail in Alberta, Canada

PBB Center for Priority Based Budgeting

PBB is a resource allocation tool that depends on strong policy vision and direction, and a mechanism to infuse policy into operations – Strathcona County’s implementation has set the bar at new heights in this regard. In 2016, Strathcona County had one of the lowest municipal tax increases in the Edmonton Metropolitan Region.