article thumbnail

Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

“I used to say that people went to an Indiana Bureau of Motor Vehicles office with a box lunch and a copy of ‘War and Peace’ and hoped not to finish both of them before somebody noticed they were there,” Daniels said in a 2015 interview with Reason magazine. In 2019, the average visit time was 13 minutes, 4 seconds.

2021 98
article thumbnail

Prince George's County Film Festival: developing an ecosystem supporting digital media production

Rebuilding Place in Urban Space

By the time it debuted, a once-modest local community of directors and performers had grown considerably, backed by the county’s film office, which opened in 2013. Image from Boston Magazine. The documentary film dubbed Prince George’s a “Basketball County.” Now, these artists think Prince George’s can be a county for filmmakers, too.

article thumbnail

Florida's Brightline passenger rail as an opportunity to rearticulate and extend transit service in cities like Orlando

Rebuilding Place in Urban Space

They started planning in 2012, construction in 2014, and opened the first stations in South Florida in 2018. But it's quite impressive in two ways. It's being built relatively quickly. The extension to Orlando is opening later this year.