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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

That work has continued unabated since Daniels left office in 2013, and the rating now sits at 98%, according to the 2021 annual report. When Justin Davis joined the BMV in 2017 as Contact Center Director, the employee attrition rate there was almost 200% per year, while customer satisfaction ratings were sinking.

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Current GSE Guarantee Fees Are Too Low to Be Consistent with Regulatory Capital: Does This Mean a Large Increase Is Coming?

The Stoop (NYU Furman Center)

Through 2013, the fee moved up strongly as part of the FHFA’s push to raise the cost of GSE mortgages in an attempt to “crowd in” more private market capital into mortgage lending. The FHFA just recently announced the last such cross-subsidy changes in January 2023. 6] It was officially adopted in 2017. [7]

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