article thumbnail

Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

percent” in 2008, according to a study by the Sagamore Institute. From a constituent perspective, such behavior diminishes trust in government as a whole, Deloitte found. That work has continued unabated since Daniels left office in 2013, and the rating now sits at 98%, according to the 2021 annual report.

2021 98
article thumbnail

Current GSE Guarantee Fees Are Too Low to Be Consistent with Regulatory Capital: Does This Mean a Large Increase Is Coming?

The Stoop (NYU Furman Center)

In the years immediately following conservatorship (which began in September 2008), the FHFA increasingly took over setting the average G-fee. This all ended in 2008, when even the most ardent GSE defenders in Congress went quiet as the two companies collapsed into conservatorship. public comment periods) were bypassed.

2008 52