Indiana BMV Builds on Three Pillars to Drive up CX
GovLoop
JULY 27, 2023
In 2019, the average visit time was 13 minutes, 4 seconds. percent” in 2008, according to a study by the Sagamore Institute. In 2018, the bureau made a big training push, updating curricula and ensuring that all employees received training in their first two weeks on the job, according to the BMV’s 2018 annual report.
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