Remove 2008 Remove 2017 Remove 2018 Remove 2021
article thumbnail

Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

The number jumped in 2020 and 2021 (the most recent year for which stats are available), first because of COVID restrictions and then staffing shortages. Still, 50% of transactions were completed in less than 15 minutes, according to the bureau’s 2021 annual report (the most recent report available). Residents have noticed.

2021 98
article thumbnail

How to Address Homelessness: Reflections from Research

The Stoop (NYU Furman Center)

2021 ; Gubits et al. 2019 ; Collinson and Reed, 2017 ). This is particularly pertinent to formerly incarcerated people and young people aging out of the foster care system, where housing needs are foreseeable and obstacles are predictable ( Schneider 2018 ; Dworsky et al. Coordination challenges between agencies (e.g.,

Housing 52
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Managing Emergencies: The Challenges of the Future

Disaster Planning and Emergency Management

Welcome to the 'riskscape' On one day in July 2021 fires devastated large areas of Sardinia, flooding occurred for the second time in two weeks in London and I received a message from research colleagues in Germany that read "the institute was quite destroyed and many colleagues have suffered tremendous damage to their houses."

article thumbnail

Rampant management failure #2: DC area Metrorail (Washington Area Metropolitan Transit Authority)

Rebuilding Place in Urban Space

RTS did this when they were successful, so that when the 2008 recession hit, they were well placed to operate and survive financial setbacks that crippled other transit authorities who were not as well situated. The director then, Mark R. But it is also a management failure of local government.

article thumbnail

What is the competitive advantage for the post-covid city? Doubling down on place values

Rebuilding Place in Urban Space

Over time, Minneapolis made complementary investments of its own, light rail was added to the program, and the city's decline was reversed.

2016 52
article thumbnail

Updating the best practice elements of revitalization to include elements 7 and 8 | Transformational Projects Action Planning at a large scale

Rebuilding Place in Urban Space

While the concept was spurred by my writings on the Purple Line light rail system coming to suburban Maryland, -- " (Big Hairy) Projects Action Plan(s) as an element of Comprehensive/Master Plans ," 2017 but also best practice programs I've across and not always written about. Transformational Projects Action Planning. Social Marketing 3.

article thumbnail

Current GSE Guarantee Fees Are Too Low to Be Consistent with Regulatory Capital: Does This Mean a Large Increase Is Coming?

The Stoop (NYU Furman Center)

2 In November of last year, the Federal Housing Finance Agency (FHFA), the regulator and conservator of the two companies, issued its annual report on their G-fees (the G-fee Report), covering calendar year 2021. percent range for seven more years through 2021, as disclosed in each year’s annual FHFA G-fee report. percent to 0.49

2008 52