Remove 2008 Remove 2013 Remove 2023 Remove Download
article thumbnail

Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

percent” in 2008, according to a study by the Sagamore Institute. That work has continued unabated since Daniels left office in 2013, and the rating now sits at 98%, according to the 2021 annual report. Indiana’s success reflects the complex discipline of CX and is built on three pillars: people, processes and technology.

2021 98
article thumbnail

October 2023 - Microsoft 365 US Public Sector Roadmap Newsletter

Microsoft Public Sector

Microsoft Teams for US Government Adoption Guide Message Center Highlights SharePoint Online MC678064 — UseRemoteAPIs functionality change 60 Days Updated September 27, 2023: We have updated the rollout timeline below. >60 Days Updated September 12, 2023: We have updated the content below with additional information.