Indiana BMV Builds on Three Pillars to Drive up CX
GovLoop
JULY 27, 2023
percent” in 2008, according to a study by the Sagamore Institute. That work has continued unabated since Daniels left office in 2013, and the rating now sits at 98%, according to the 2021 annual report. Indiana’s success reflects the complex discipline of CX and is built on three pillars: people, processes and technology.
98 
Let's personalize your content