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Public sector customer service and the adoption of cloud technology

Open Access Government - Technology News

Rob Irons, Senior Manager at Hinduja Global Solutions, discusses whether public sector customer service has improved with the adoption of cloud technology. When I think about how things have changed, I have to cast my mind back to 2005 when as a Civil Servant, I co-authored ‘Better Practice Guide- lines for Government Contact Centres.

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Meet the featured customer speakers for the Worldwide Public Sector Innovation Talk at re:Invent 2023

AWS Public Sector Blog

Dave Levy , vice president of AWS worldwide public sector, is hosting the session, “ Empowering citizens through digital innovation ” on Monday, November 27, at 4:30 p.m. This includes keynotes, leadership discussions, technical sessions, training opportunities, and more.

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Driving people-centered digital transformation in public safety with AWS

AWS Public Sector Blog

After Hurricane Katrina hit in 2005, Davis recalled that their legacy communication system made it nearly impossible to coordinate rescue efforts. “We Colonel Davis said it best when he described how he arrived at a career in law enforcement: “While public safety is my purpose, people are my passion.”

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How Xavier University of Louisiana’s migration to AWS is creating a “technology renaissance”

AWS Public Sector Blog

The university IT infrastructure had not been updated or improved since Hurricane Katrina in 2005. Please take a few minutes to share insights regarding your experience with the AWS Public Sector Blog in this survey , and we’ll use feedback from the survey to create more content aligned with the preferences of our readers.

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Pathology digitization and the fight against cancer

Google Public Sector

Samples from the AFIP were instrumental in solving many public health challenges, like sequencing the genome of the 1918 influenza virus. In 2005, AFIP’s biorepository was transferred to the newly created Joint Pathology Center (JPC). During the transition, the DoD asked the U.S.

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Disasters: Knowledge and Information in the New Age of Anomie

Disaster Planning and Emergency Management

Since the late 20th century, the concept of anomie has been reinterpreted (Allan 2005, pp. Public sector corruption and major earthquakes: a potentially deadly interaction. Public Choice 132: 209-230. He attributed it to rapid population growth. It has also been related to the growth of individualism (Marks 1974, p.

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Swarming and Followership; Distance Leading

Public Policy Blog

Retrieved from h ttp://www.rand.org/content/dam/rand/pubs/documented_briefings/2005/RAND_DB311.pdf. SOCIAL SWARMING: Asymmetric effects on public discourse in future conflict. Social media in the public sector field guide: Designing and implementing strategies and policies. Arquilla, John, and David Ronfeldt, eds.,