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Public sector customer service and the adoption of cloud technology

Open Access Government - Technology News

Rob Irons, Senior Manager at Hinduja Global Solutions, discusses whether public sector customer service has improved with the adoption of cloud technology. When I think about how things have changed, I have to cast my mind back to 2005 when as a Civil Servant, I co-authored ‘Better Practice Guide- lines for Government Contact Centres.

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How Xavier University of Louisiana’s migration to AWS is creating a “technology renaissance”

AWS Public Sector Blog

The university IT infrastructure had not been updated or improved since Hurricane Katrina in 2005. When I first arrived in 2019, the IT infrastructure had been neglected,” says Moore. Upon starting the role, one of her top priorities was modernizing XULA’s systems and platforms.

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Pathology digitization and the fight against cancer

Google Public Sector

In 2019, we published a paper in Nature Medicine about using advances in 3D volumetric modeling and artificial intelligence (AI) to better predict lung cancer. Samples from the AFIP were instrumental in solving many public health challenges, like sequencing the genome of the 1918 influenza virus.

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Disasters: Knowledge and Information in the New Age of Anomie

Disaster Planning and Emergency Management

The result is a communication process which has been termed chronic contagion (Pomerantsev 2019). Vast resources are now devoted to distorting the picture, and all three superpowers are busy utilising them (Druzin and Gordon 2018, Merrin 2019, Rudick and Dannels 2019). Public Choice 132: 209-230. Alexander, D.E.