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Public sector customer service and the adoption of cloud technology

Open Access Government - Technology News

JUNE 21, 2022

Rob Irons, Senior Manager at Hinduja Global Solutions, discusses whether public sector customer service has improved with the adoption of cloud technology. When I think about how things have changed, I have to cast my mind back to 2005 when as a Civil Servant, I co-authored ‘Better Practice Guide- lines for Government Contact Centres.

Public Sector 68
Public Sector 2005 Leadership Engagement 68
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How Xavier University of Louisiana’s migration to AWS is creating a “technology renaissance”

AWS Public Sector Blog

JULY 11, 2023

In 2022, XULA’s chief information officer (CIO), Dr. Mable Moore, launched XULA’s journey to future-proofing the university with the cloud. The university IT infrastructure had not been updated or improved since Hurricane Katrina in 2005. When I first arrived in 2019, the IT infrastructure had been neglected,” says Moore.

Public Sector 40
Public Sector Education 2005 2022 40
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