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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

When Mitch Daniels took office as Indiana’s Governor in 2005, one of the top items on his agenda was reforming the Bureau of Motor Vehicles (BMV). In 2019, the average visit time was 13 minutes, 4 seconds. At the time, the average visit to a BMV office lasted 30 minutes, but Daniels knew that it often took (and felt) much longer. “I

2021 98
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Current GSE Guarantee Fees Are Too Low to Be Consistent with Regulatory Capital: Does This Mean a Large Increase Is Coming?

The Stoop (NYU Furman Center)

5 From 2014 through 2019, however, the average G-fee increasingly became based upon a well-established financial markets concept: 6 to generate, after covering expenses, a proper market return (also known as the “cost of capital”) on the capital that is required to support the risks being taken in the business.

2008 52
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The Road Not Taken | a response to a letter to the editor in the Washington Post about DC, traffic deaths and traffic safety

Rebuilding Place in Urban Space

Since 2005 or 2006 I have been recommending that the city create Traffic Management Districts as a way to coordinate transportation management and improvements at the commercial district scale (e.g. for Downtown, H Street NE, Capitol Hill, etc.). Vision Zero.