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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

When Mitch Daniels took office as Indiana’s Governor in 2005, one of the top items on his agenda was reforming the Bureau of Motor Vehicles (BMV). When Justin Davis joined the BMV in 2017 as Contact Center Director, the employee attrition rate there was almost 200% per year, while customer satisfaction ratings were sinking.

2021 98
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CED and Affordable Housing: How Does Manufactured Housing Fit In?

Community and Economic Development Program of UNC

The resulting report , which focused primarily on how these homes were purchased, illustrated the complexity involved in consumer awareness of options and understanding of the process, varying finance options, and the context of different rules and regulations at all levels of government.

Housing 81
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Denver and Rio Grande Rail Trail in Davis County, Utah: a great foundation, full of (missed) opportunity

Rebuilding Place in Urban Space

It's an old rail corridor that was acquired by the Utah Transit Authority (" From rails to trails ," Deseret News , 2005) and is a joint project with the communities it passes through. Although government, independent trail sites and apps have information. I rode this trail the other day.

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Transit as a formula for local economic success and improvements in regional quality of life

Rebuilding Place in Urban Space

To me, government is more about denying, saying no. From " Revisiting Vision Zero in DC and NYC ": Government has a bias for inaction*. I saw that in my 10 or 12 years as academic leader here at the College of Engineering.” I joked that under the Trump Administration, Brand America became: Can't Do. It varies depending on the mayor.

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Current GSE Guarantee Fees Are Too Low to Be Consistent with Regulatory Capital: Does This Mean a Large Increase Is Coming?

The Stoop (NYU Furman Center)

The average guarantee fee (G-fee) of Freddie Mac and Fannie Mae, the two government-sponsored enterprises (GSEs), who currently finance about half of the nearly $13 trillion of outstanding first-lien single-family mortgages in the country, 1 is among the most closely-watched numbers by housing finance policymakers and the mortgage lending industry.

2008 52