GovLoop
JULY 27, 2023
When Mitch Daniels took office as Indiana’s Governor in 2005, one of the top items on his agenda was reforming the Bureau of Motor Vehicles (BMV). People: Adopting a Customer-centric Mindset A 2021 study by Deloitte notes a close link between employee engagement and customer satisfaction, citing the Indiana BMV contact center as an example.
Rebuilding Place in Urban Space
JANUARY 18, 2024
Years ago I wrote a piece (" Outline for a proposed Ward-focused (DC) Councilmember campaign platform and agenda ," 2015) about what would be an ideal approach to a truly ward-focused Councilmember election and governance platform, including having a dashboard on ward-specific data on traffic safety. Ward focused traffic safety programming.
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Rebuilding Place in Urban Space
SEPTEMBER 23, 2022
In the near term, we are supporting returning customers with more rapid social media engagement, and extended customer service hours Monday through Friday 7 a.m. and Saturday and Sunday 8 a.m. For frequent, new and visiting customers, we are piloting new signage, beginning with putting service information at street level at Metro Center.
The Stoop (NYU Furman Center)
MARCH 10, 2023
Meanwhile, any reduction in capital requirements from today’s elevated levels would predictably be castigated by housing specialists from the political right and like-minded members of Congress, who will undoubtedly then accuse the FHFA of engaging in deliberate undercapitalization, such as existed pre-2008 (as explained below).
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