2005 2015 2018 Engagement 
GovLoop
JULY 27, 2023
When Mitch Daniels took office as Indiana’s Governor in 2005, one of the top items on his agenda was reforming the Bureau of Motor Vehicles (BMV). People: Adopting a Customer-centric Mindset A 2021 study by Deloitte notes a close link between employee engagement and customer satisfaction, citing the Indiana BMV contact center as an example.
The Stoop (NYU Furman Center)
MARCH 10, 2023
Meanwhile, any reduction in capital requirements from today’s elevated levels would predictably be castigated by housing specialists from the political right and like-minded members of Congress, who will undoubtedly then accuse the FHFA of engaging in deliberate undercapitalization, such as existed pre-2008 (as explained below).
Rebuilding Place in Urban Space
JANUARY 18, 2024
Years ago I wrote a piece (" Outline for a proposed Ward-focused (DC) Councilmember campaign platform and agenda ," 2015) about what would be an ideal approach to a truly ward-focused Councilmember election and governance platform, including having a dashboard on ward-specific data on traffic safety. Ward focused traffic safety programming.
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