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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

When Mitch Daniels took office as Indiana’s Governor in 2005, one of the top items on his agenda was reforming the Bureau of Motor Vehicles (BMV). That work has continued unabated since Daniels left office in 2013, and the rating now sits at 98%, according to the 2021 annual report. The team cut the online prices $5.00

2021 98
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Desperate times sometimes lead to a more marketing-oriented guise: WMATA/Metrorail | Bonus: WMATA's financial crisis

Rebuilding Place in Urban Space

Now a goodly amount of that is encapsulated in " Branding's (NOT) all you need for transit " (2018), but old pieces like " Making Transit Sexy " (2005), make the point too, less sophisticatedly. First, in the early years of the blog I wrote a lot of pieces about transit marketing and doing a better job of it.

2008 52
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Towards a Taxonomy of Disasters

Disaster Planning and Emergency Management

The study of disasters is a 'lateral discipline' that, to varying degrees embraces at least 42 other disciplines and professions (Alexander 2013). For example, business continuity management has a slightly different set of priorities which induces it to change the emphasis among triggering factors (Elliott et al. Field 2018).

2010 52
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To and from origin stations can be difficult: More on the Silver Line and intra-neighborhood transit (tertiary network)

Rebuilding Place in Urban Space

The transit network concept I worked out is based on how Arlington County, Virginia, in their 2005 Trasnportation Plan, defined a Primary and a Secondary Transit Network. The solution is shuttle/jitney service to and from stations, rather than building more parking. Tertiary Network concept. I extended the concept to multiple scales.

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Transit as a formula for local economic success and improvements in regional quality of life

Rebuilding Place in Urban Space

It's fair to say that in NYC Mayor De Blasio cares a lot less about this than former Mayor Bloomberg (" A Playbook on the Politics of Better Streets ," Bloomberg), and in DC, most elected officials are from "the outer city" where the automobile remains dominant (" DC as a suburban agenda dominated city ," 2013).

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Current GSE Guarantee Fees Are Too Low to Be Consistent with Regulatory Capital: Does This Mean a Large Increase Is Coming?

The Stoop (NYU Furman Center)

Through 2013, the fee moved up strongly as part of the FHFA’s push to raise the cost of GSE mortgages in an attempt to “crowd in” more private market capital into mortgage lending. Bush, when the administration and the Federal Reserve proposed to limit the size of the investment portfolios of the two companies in 2005.

2008 52