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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

When Mitch Daniels took office as Indiana’s Governor in 2005, one of the top items on his agenda was reforming the Bureau of Motor Vehicles (BMV). That work has continued unabated since Daniels left office in 2013, and the rating now sits at 98%, according to the 2021 annual report. The team cut the online prices $5.00

2021 98
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Desperate times sometimes lead to a more marketing-oriented guise: WMATA/Metrorail | Bonus: WMATA's financial crisis

Rebuilding Place in Urban Space

Now a goodly amount of that is encapsulated in " Branding's (NOT) all you need for transit " (2018), but old pieces like " Making Transit Sexy " (2005), make the point too, less sophisticatedly. First, in the early years of the blog I wrote a lot of pieces about transit marketing and doing a better job of it.

2008 52
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WMATA is pathetic: of course it belongs to "the public"

Rebuilding Place in Urban Space

Though I am privileged to be the general manager, it’s your Metro, so please let us know how we can serve you better. I am empowering all staff members to own our service outcomes and to proudly represent America’s transit system. As you travel the region this fall, I hope you will choose Metro.

2009 52
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Current GSE Guarantee Fees Are Too Low to Be Consistent with Regulatory Capital: Does This Mean a Large Increase Is Coming?

The Stoop (NYU Furman Center)

Through 2013, the fee moved up strongly as part of the FHFA’s push to raise the cost of GSE mortgages in an attempt to “crowd in” more private market capital into mortgage lending. Bush, when the administration and the Federal Reserve proposed to limit the size of the investment portfolios of the two companies in 2005.

2008 52
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It’s time to talk about a regional tax to help fund Metro (DC area)

Rebuilding Place in Urban Space

I have other pieces about options for funding. -- " Metrolinx Toronto: 25 potential tools to fund transit-transportation infrastructure ," 2013 suggests a more structured process for identifying funding than an interview published in the Post. Many people make the point that lack of dedicated funding is why the system is in failure mode.

2006 52