GovLoop

DECEMBER 12, 2023

Government agencies know customer experience (CX) is central to their missions, and they invest energy, time and money to understand and improve it. One of the most important facets of CX isn’t customer-facing, though — it’s employee experience (EX). Interview users of the service to learn what issues they have.

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GovLoop

DECEMBER 29, 2023

As the former Executive Director for Employee Experience and Organizational Management at the Department of Veterans Affairs’ (VA) Veterans Experience Office, she believes that both qualitative data (what people think and feel) and quantitative data (what you can measure and count) offer insight into EX. We get out there and talk to folks.

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Partnership for Public Service

AUGUST 9, 2023

In a new research report, “ The Good Government Connection: Linking the Federal Employee and Customer Experiences ,” the Partnership for Public Service with support from Medallia explores how the experiences of federal employees influence the experiences of federal customers.

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