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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

In 2019, the average visit time was 13 minutes, 4 seconds. The number jumped in 2020 and 2021 (the most recent year for which stats are available), first because of COVID restrictions and then staffing shortages. The bureau found that unhappy employees tended to provide poorer service, using negative language or rushing to end calls.

2021 98
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CRA Podcast Episodes

CRA Today

Theodore joined First Western in April of 2019 as Director of Marketing. Emily joined First Western in June of 2017 and currently serves as CRA Analyst. Click here to access a free download “30 Creative Ways Beyond Forbearance and Forgiveness Programs to Support COVID Recovery “ [link]. Ken Thomas Ph.D.