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WMATA's latest bus improvement program

Rebuilding Place in Urban Space

When I first saw coverage I thought, "what about the 2017" initiative, although granted it was before covid. is discussed by WTOP, " Metro’s future of bus service could bring new routes and end some familiar stops." And when thinking about writing about it, I remembered a bus initiative back in 2006 too.

2013 52
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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

When Justin Davis joined the BMV in 2017 as Contact Center Director, the employee attrition rate there was almost 200% per year, while customer satisfaction ratings were sinking. The bureau found that unhappy employees tended to provide poorer service, using negative language or rushing to end calls.

2021 98
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NBA All Star Game in Salt Lake, economic development hype | Pittsburgh Post-Gazette on the Pirates baseball team economics

Rebuilding Place in Urban Space

Based on this assessment, the total economic impact of Utah’s 2023 All-Star Weekend is projected to be at least $250 million, according to Caroline Klein , chief communications officer of the Utah Jazz. million in total economic impact. A table tent promoting the NBA All Star Game at Level Crossing Brewing Company. That's a crock.

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Managing Emergencies: The Challenges of the Future

Disaster Planning and Emergency Management

In some instances, notably the Manchester Arena bombing and the Grenfell Tower fire (both in 2017), the shortcomings have been nothing less than scandalous (Kerslake 2018, Moore-Bick 2019). The Kerslake Report: An Independent Review into the Preparedness For, and Emergency Response to, the Manchester Arena Attack on 22nd May 2017.

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What is the competitive advantage for the post-covid city? Doubling down on place values

Rebuilding Place in Urban Space

Districts are adept at outbound communications but have struggled to manage inbound messages as communications channels expanded beyond phone calls and mail to include texts and emails that can be sent around the clock, the report said.

2016 52
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How to Build Community Consensus Throughout the Engagement Process

Social Pinpoint

It has even been revealed that community opposition has contributed to the delay or cancellation of more than $30 billion worth of infrastructure projects nationally in the decade to 2017. It’s essential that we build consensus throughout the community engagement process, especially when the project is new or controversial.

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FIRST AMENDMENT/PUBLIC HEALTH: Freedom of Religion During the COVID-19 Pandemic

NLRG (National Legal Research Group)

As long ago noted by the Supreme Court, "[t]he right to practice religion freely does not include liberty to expose the community. 2561, 2562 (2018). 2012, 2019 (2017). to communicable disease or the latter to ill health or death." Massachusetts , 321 U.S. cannot ban drive-in services). See Sause v. Bauer , 138 S. Comer , 137 S.